ThinkPalette Support

Requirements

• iPhone
• iOS 26.0 or later
• Japanese and English
• No account registration or in-app purchases
• All six games can be played without an internet connection
• Loading the Home ad or updating ad privacy choices may use a connection

Records and Settings

Game history, personal bests, and settings are stored only on this iPhone. There is no cloud sync, device-to-device transfer, or online ranking.

To delete your records, open Settings in the App, choose Delete All Records, and confirm. Deleted records cannot be restored.

Common Questions

Where do ads appear?

One ad may appear after the high-score summary when you scroll to the end of Home. Ads do not appear during game setup, play, feedback, results, history, or settings. If your privacy state does not permit an ad request, no ad slot is shown. While an ad is loading or temporarily unavailable, a small blank space may remain so automatic refresh can recover.

I cannot find Ad Privacy Options

Ad Privacy Options appears in the App’s Settings only when Google’s consent service requires an entry point for reviewing choices. Its absence is not itself an error. See the Privacy Policy for details.

I cannot hear audio

Check the App’s sound effect and audio presentation settings, iPhone volume and Silent Mode, and any connected headphones or speakers. Correctness and controls are also shown with text and symbols, so audio is not required.

My records do not appear on another device

Records are stored only on the device and are not synchronized through iCloud or another service. This is the current design.

Text is too large or motion is uncomfortable

ThinkPalette respects iOS settings such as Larger Text, Increase Contrast, and Reduce Motion. Adjust them under Settings > Accessibility on your iPhone. The App also includes a setting to reduce its own motion effects.

Can I stop a game before it finishes?

Use Pause during play to resume or end the session. If saving fails, follow the on-screen options to retry or discard the record and finish.

Report an Inappropriate Ad

If an ad appears inappropriate for the age rating, misleading, or otherwise concerning, email the contact below with the subject “ThinkPalette Ad Report.” Do not tap the ad in an attempt to make it appear again.

Include only the information you can safely observe:

• Approximate date and time it appeared
• Advertiser, product, or visible wording
• A screenshot of the ad area, if available
• ThinkPalette Version / Build
• Display language and country or region

Do not send your name, address, phone number, information entered on an advertiser’s site, or other personal information that is not needed to investigate. If an ad identifier is visible, include that text.

If You Still Need Help

Update the App and iOS to the latest version available to you, then close and reopen the App. Do not include personal information or anything you do not want to share. Please include:

• ThinkPalette Version / Build (Settings > App Information in the App)
• iOS version
• iPhone model
• The screen and steps where the issue occurred

Before sending an email, read how information in support inquiries is handled.